Refund Policy
Our fair and simple approach to refunds.
Try Before You Buy
We offer a free 12-hour trial so you can test channels, quality and compatibility with your devices before you pay. We strongly recommend using the trial to make sure the service is right for you.
Refund Eligibility
Because of the free trial, payments for active subscriptions are generally non-refundable. However, if you have a technical problem that our support team cannot solve within a reasonable time after you have contacted us, you may request a full or partial refund for the unused period.
How to Request a Refund
Contact us on WhatsApp within 7 days of payment with your username and a short description of the problem. We will review your request and reply as soon as possible.
Non-Refundable Cases
Refunds are not available when the issue is caused by a slow internet connection, an unsupported device, misuse of the account, or when the subscription period has already been used.
Questions About This Refund Policy
If you are unsure whether you are covered by this refund policy, message us on WhatsApp on +212 712 548 488 and describe what happened. We will look at the details and explain what we can do, in plain English and without delay.
Try Before You Buy
The best protection for you is our free trial. It lets you test the channels, sport and picture quality on your own television and broadband before you pay for anything, which means most problems are found before a purchase. Request it on the free IPTV trial page.
Getting Help With a Problem
If something does not work after you subscribe, contact support first. Many problems, such as a wrong setting, a weak Wi-Fi signal or an outdated app, can be fixed in minutes with our setup guide or a message to our team. We will always try to put things right.
Changes to This Refund Policy
We may update this refund policy from time to time. The version on this page is the current one. Please also read our terms and conditions and privacy policy.
How This Refund Policy Works in Practice
When you contact us about this refund policy, tell us your username, the date you paid and what went wrong. We check the service on our side, try to fix the issue and explain the options. This refund policy is written to be fair and simple, and we handle every case individually.
What Helps Us Resolve Your Case Quickly
To review your request under this refund policy, please send your username, the date and method of payment, the device you use and a short description of the problem, with a screenshot if possible. The more detail you give, the faster we can find the cause and either fix it or explain the next step. We aim to reply the same day.